Maria Romano brings over four decades of experience in hospitality, customer service, and event execution to every stage she steps on. As the former President of a high-volume car rental company in Las Vegas, Maria led a team of 125 employees, oversaw $17 million in annual revenue, and facilitated over 130,000 customer transactions annually, all in one of the most demanding yet guest-centric cities in the world. Her success was built on one principle: when your frontline thrives, your bottom line grows.

After selling the company, Maria shifted into the wedding and events industry, officiating over 7,000 ceremonies and mentoring hundreds of professionals on client communication, trust-building, and emotional intelligence. She now speaks across the country, helping businesses in hospitality, events, and service-based industries transform their teams into empowered Customer Experience Officers (CEOs).

Maria’s signature talks about blending real-world experience with proven influence strategies that drive upsells, increase retention, and enhance workplace culture. Whether she’s working with a bar team, a fine-dining establishment, or a multi-unit brand, Maria shows leaders how to turn everyday interactions into loyalty-building moments and build teams that show up, stand out, and serve with purpose.

‍